Thank you for choosing AurelleJewels.store. We value every customer and are committed to providing friendly, reliable, and professional support before, during, and after your purchase.

If you have any questions regarding our products, your order, shipping, returns, or any other inquiry, our customer service team is always happy to assist you.

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Customer Support

Store Name
AurelleJewels.store

Email
support@AurelleJewels.store

Phone
(647) 569-7530

Business Address
1787 Rue de la Doucine
L'Ancienne-Lorette, QC G2E 6H7
Canada

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Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Saturday
10:00 AM – 4:00 PM (Eastern Time)

Sunday & Public Holidays
Closed

We aim to respond to all customer inquiries within 24 business hours.

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Order Support

Please contact us if you need assistance with:

• Order status
• Shipping updates
• Product information
• Returns & refunds
• Exchanges
• Damaged or defective products
• Payment questions
• General inquiries

To help us assist you faster, please include your order number whenever possible.

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Business Information

AurelleJewels.store was established in 2022 with a mission to offer elegant, fashionable, and affordable jewelry that helps customers express their personal style with confidence.

We proudly serve customers around the world with:

• Free Worldwide Shipping
• Delivery within 7–10 Business Days
• Secure Online Checkout
• 30-Day Free Returns
• Responsive Customer Support

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Response Time

Most emails receive a reply within:

• 24 Business Hours
• Often much sooner during normal business days

Requests submitted on weekends or holidays will be answered on the next available business day.

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Mailing Address

AurelleJewels.store

1787 Rue de la Doucine

L'Ancienne-Lorette, QC G2E 6H7

Canada