Shipping policy

At AurelleJewels.store, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with AurelleJewels.store, you agree to the terms outlined below.

1. Shipping Coverage

We proudly offer Free Worldwide Shipping on every order.

No minimum purchase is required to qualify for free shipping.

We currently ship to most countries and regions around the world. If shipping restrictions apply to your destination, you will be notified during checkout or shortly after your order is placed.

2. Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Typical processing time is 1–3 business days.

During busy shopping seasons, promotional events, or holidays, processing may require additional time.

Once your order has been prepared and dispatched, you will receive a shipping confirmation email.

3. Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

Please note that delivery estimates begin after your order has been shipped rather than when it is placed.

Actual delivery times may vary depending on:

  • Destination country
  • Local courier services
  • Customs inspections
  • Weather conditions
  • National holidays
  • Unexpected transportation delays

While we strive to deliver every order on time, delivery dates cannot be guaranteed.

4. Shipping Costs

We proudly provide:

  • Free Worldwide Shipping
  • No hidden handling charges
  • No additional packaging fees

The price displayed during checkout is the final amount charged unless taxes or duties are required by your local authorities.

5. Order Tracking

Once your order has been shipped, a tracking number will be provided whenever tracking is available.

Tracking information may require 24–72 hours to update after shipment.

Customers can use the provided tracking link to monitor delivery progress.

6. Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • Postal code
  • Country
  • Phone number

Orders returned due to incorrect or incomplete addresses may require additional shipping time before reshipment can be arranged.

7. Customs, Duties & Taxes

International orders may be subject to customs inspections or import regulations depending on the destination country.

Customers are responsible for any customs duties, import taxes, VAT, or government fees imposed by local authorities unless otherwise stated by applicable law.

Customs processing times are outside our control and may occasionally delay delivery.

8. Delayed Deliveries

Although most orders arrive within the estimated delivery window, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs clearance
  • Transportation disruptions
  • High shipping volumes
  • Public holidays
  • Carrier delays

We appreciate your patience should any unexpected delays arise.

9. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us promptly.

When contacting us, please include:

  • Your order number
  • Photos (if applicable)
  • A brief description of the issue

Our customer support team will investigate the situation and work toward an appropriate resolution as quickly as possible.

10. Contact Us

For any shipping-related questions, please contact us:

AurelleJewels.store

Email: support@AurelleJewels.store

Phone: (647) 569-7530

Business Address:
1787 Rue de la Doucine
L'Ancienne-Lorette, QC G2E 6H7
Canada