Refund policy

Welcome to AurelleJewels.store. Your satisfaction is extremely important to us. We are committed to providing a pleasant shopping experience and standing behind the quality of every product we offer. If you are not completely satisfied with your purchase, we're here to help.

By placing an order on AurelleJewels.store, you agree to the terms outlined in this Return & Refund Policy.

1. 30-Day Return Guarantee

We proudly offer a 30-day return policy on all eligible products.

You may request a return within 30 calendar days after your package has been delivered.

If more than 30 days have passed since delivery, unfortunately we may be unable to approve your return request.

2. Eligibility for Returns

To qualify for a return, items should meet the following conditions:

  • Returned within 30 days of delivery.
  • In their original condition.
  • Unused or showing only minimal signs of inspection.
  • Returned with original packaging whenever possible.
  • Include all accessories and components originally received.

For hygiene reasons, earrings that have been worn extensively or altered may not be eligible unless they arrive damaged or defective.

3. Items Damaged During Shipping

If your package arrives damaged, please contact us as soon as possible.

To help us process your claim quickly, please include:

  • Your order number
  • Photos of the damaged item
  • Photos of the shipping package
  • A brief description of the issue

We'll review your request and arrange an appropriate replacement or refund whenever applicable.

4. Defective or Incorrect Products

If you receive:

  • The wrong item
  • A defective product
  • An item with manufacturing defects
  • An incomplete order

Please contact our support team within 7 days after delivery.

Once verified, we'll provide the best available solution, including replacement, exchange, store credit, or a full refund.

5. Change of Mind Returns

If you've simply changed your mind, you're welcome to request a return within our 30-day return window.

Returned products should remain in excellent condition and be suitable for resale.

Please contact customer support before sending any item back to receive return instructions.

6. Refund Process

After your returned item has been received and inspected, we'll notify you regarding the status of your refund.

If approved:

  • Refunds are issued to the original payment method.
  • Processing typically takes 5–10 business days, depending on your financial institution.
  • Original shipping charges, if applicable, may not be refundable unless required by law or due to our error.

7. Exchanges

We gladly replace products that arrive damaged, defective, or incorrect.

If you'd like to exchange an eligible product for another style or design, please contact our customer support team before returning your order.

Product availability may vary at the time your exchange request is processed.

8. Free Returns

We proudly provide free returns for eligible orders within our 30-day return period.

Please contact us before returning any merchandise so we can provide the correct return instructions and ensure the process is completed smoothly.

9. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Gift cards
  • Personalized or customized jewelry
  • Products intentionally damaged after delivery
  • Items returned outside the eligible return period
  • Products showing excessive wear or misuse

10. Contact Us

If you have any questions regarding returns or refunds, please contact us.

AurelleJewels.store

Email: support@AurelleJewels.store

Phone: (647) 569-7530

Address:
1787 Rue de la Doucine
L'Ancienne-Lorette, QC G2E 6H7
Canada